May
15

Database disasters and marketing meltdowns

Why is it that such a simple concept can destroy most good marketing intentions?

Everyone in business dreams of a succeessful business and a independent lifestyle.  Yet, when asked about their database management (a mandatory piece of your business structure), they fall apart and start babbling like a rank amateaur.

For example…

One of my clients is a land developer in an executive lake front community.  The homes are $750,000 – $1.5 Million dollar custom built beauties.

We were brought in to “be” their marketing department. To most outsiders, our firm looks like we are  actually employees.

The reason we were brought in was their past marketing manager.

She got fired.

For VERY good reason.

This was a person who acted as if the company was her own, and as if she was not accountable at all for marketing funds.

When I first started digging around, it was very evident that this person loved to spend the companies money – without any thought to results.

Ads being run in newspapers and magazines that DEFINITELY did not target the right demographics.

Radio spots being run on stations that 18 year old skateboarders listen to (how many of them do you think will buy a million dollar home?)

A website that looks pretty but is seriously lacking good quality content. The one VERY good thing they have on the site is a form to fill out for more information…

…but this is part of the big problem.

People were filling this form out – and NEVER hearing back from anyone.

I tried to find all their databases.

“Data what?”

No one had a clue on where the databases were – or even what they were.

After a month I managed to compile a list of ~ 2,000 interested prospects that had either been to the website and filled out the form… attended an event… phoned in or visited the information centre… or had expressed some form of interest at one point.

Remember – these are people who have not heard a word back from the developer – some of them filled the form out a year or more ago!

First thing I did was send an apology letter to everyone on the database.  Imagine the shock the staff had when I told them we have to apologize for being so tardy (and downright dumb) about lack of follow up.

Then I invited them all to 2 parties coming up.

Then I sent an email as well – giving more information and reasons to attend.

The first was a VIP party held on Wed night.  It turned out fabulous! We had ~80-100 people show up and were very happy to hear from us and see all the progress being made.  We served them top quality wine, cheeses, and bread.  We gave them leather bound information packages with a ton of content and information inside. We gave out prizes.  We had a Harley on display – alongside a 1967 Mustang.

We treated them special.

And they ate it up.

The problem though is the responses I got back from the email list.

People replied back saying they waited and waited – but never heard back and ended up buying elsewhere.  At least 10 of those responses (let’s see now – 10 people x $1,000,000 homes = $10,000,000 down the drain!).

People called me names – some nasty.

Overall, people were very thankful.

Which leads me to the whole point of this article…

You MUST collect leads from interested party – but even more important is you MUST follow up with them. If people express their interest – the job is at least 50% done.  Then it is an effective follow up to close the deal.

This company neglected this database – and even worse, neglected these peoples trust.

It will be interesting to see what we can do with some effective follow up.

From what I have seen so far – simple letters and emails will help sell million dollar home sales.  Of course it will take more than just that – but most people were very happy to get emails and print letters from us.

I will keep you updated on the progress of this project – it is a fun one.

Remember, keep a database – and follow up with them! Invite them to special events. Give them gifts. Treat them like gold.  And follow up with them again, and again, and again. You are criminally neglecting these people if you take their names and do nothing with them.

The sad part?

This client is much like 95% of the companies out there in existence today.

Which is why it doesn’t take much to stand out from the crowd as people are sadly quite used to this kind of
neglect.

Be the one that does pay attention.

And be the one who shows them that you DO care about their business.

PS – If you are in the real estate development business, and need some new strategies for growing and funding your projects, let me know.  I can help you do pre-sales to your development, or help you find the funding to continnue development or redevelopment.  In all my research in the real estate development business, proper follow up is the singlemost important piece developers are missing out on.

They take the leads, but don’t do the follow up to convert to a buyer. Basic sales 101… but rarely used.  A great opportunity for you and I to work together if you are in the real estate development business.  Let me know if you are interested in chatting more about this.

May
14

Message to market match… and results when done right

This is the one are that should give you the fastest return possible… yet it is the least understood and practiced.

The message you share with your clients and prospects is CRITICAL.

Crafting the right message is my business, and is the reasons my clients have made millions with my help.

But… the message can be perfect… targeted at the wrong audience… and it will bomb.

The best copy and sales letter in the world won’t sell if in front of the wrong people.

But when they are in alignment… yeeeee haw!

Off to the races.

2 success stories to share with you on matching message with market.

SUCCESS STORY #1 – Network Marketing Money Machine

I received a phone call 3 years ago from a husband and wife team.  They have done exceptionally well in the network marketing industry, and now was to go big on the speaking/information publishing business.

We designed them a campaign that goes like this:

Step 1 – Squeeze page to capture emails from people

[all a squeeze page does is capture contact information from
people who visit your website.  You need to entice them into
why they should sign up - snippets of content they get, free
bonus books or audios, etc.  When they enter their
information - name and email - they are then send to step 2]

Step 2 – Thank you for sign up and Free CD giveaway

[ we gave away an audio cd detailed part of their system
they use to earn well over a million a year in the industry.
The cd is free, shipping and handling is $5. This gives
people a very low cost way to get more familiar with you and
your techniques. If they take the free cd offer, they click
through to the order page with an option to buy into step 3]

Step 3 – Upsell to higher end package at 20 -40 times the price of step 2

[ when people go to the order page for the cd offer, they
are offered an option to buy a much higher pried package.
In this case we did 2 higher priced options - one at 20
times the cd s&h price, the other at 50 times that price.
They can get just the cd... or take them up  on the upsell
offers with much more information and product sent to them]

Step 4 – For those who never took the offer for steps 2, 3 or 4 – they get sold into step 2 through the autoresponders they receive once they sign up on the free newsletter (step 1)

THE RESULTS?

Because the copy was targetted perfectly to their market, and because they had a good number of people read the copy:

1) 1800 people purchased the cd option
2) 20% of those people bought upsell #1 (at 20 times the price)
3) 5% bought upsell #2 at 50 times the price

Do the math!  That is a serious money making AUTOMATED machine.

For every 1,000 qualified people they send to their site, they know roughly how much money they will make immediately.

Using this system as their foundation, we created them a $1.2 million dollar business in the first 9 months.

QUESTION FOR YOU:

How can you leverage these ideas and automate the sales process in your business?

SUCCESS STORY #2 – First time author ROCKETS to #1

Another client of mine just launch his new book.  You may have seen some of the promotions this week for The Power of You!?

We invested a substantial amount of time and resources putting a massive campaign together for him.

1) Teaser sales letters to get people to the main sales letter

2) $3,000 in bonuses to buy the book on the launch day

3) Long copy sales letter to sell the book and bonuses – the key was that he needed people to buy on a single day so Amazon could do their calculations on if he had a best selling book (calculated by Amazon every hour based on total books sold from their site)

4) Recruited LARGE numbers of partners to endorse the book to their own client lists.  They got to read the book first, then endorse the book to their own clients if they like the book.  IMPORTANT NOTE: the partners received NO financial compensation for doing this.

I wrote the copy they sent to their lists, to recruit them as partners, to sell people the book, etc.

5) Arranged everything to happen on August 15th starting at 12:01 am

THE RESULTS?

#1 on Amazon – on the main book best seller list AND in all 5 registered categories the book qualified for!

PLUS, 3 days later – it was STILL #1

All said and done, we sold 55,000 books in 3 months- each of those books is a lead generator for him (ads on the  inside of the books for other products) and a MASSIVE database built from the launch (people had to supply their emails to get the bonus materials)… well over a million in book sales and many millions more from back end sales.

Now he has #1 International Best Selling Author to his name.

QUESTION FOR YOU:

How can you leverage these ideas and have other people promote you to their lists? How can you use this to launch a new product, service or bundle?

The key here is to NOT say “that isn’t my business”.

The key is to say “HOW can I make that apply to MY business?”

When you do that – and then implement what you wrote – you will see similar results as they have seen.

The power of the written word, combined with massive action…

May
13

Marketing gold… all around you?

It seems that nearly every small business owner I talk to is constantly looking for new customers.

Despite the fact that more emphasis should be put on your existing clients than finding new, there is a formula you can follow to attract more than enough new ones.

First, open your eyes! As much as I personally dislike all the negativity in most newspapers, there are hundreds of potential story ideas and promotional themes you could take.

What does it take?

VERY LITTLE!

Here are some headlines from my local paper today:

Total smoke ban on Tories’ agenda

Good as Golden – Globes set stage for Oscar showdowns

“Meryl Streep won her sixth Golden Globe, this one as best actress in a musical or comedy for The Devil Wears Prada.

Flames riding gusher of support thanks to hot economy

City building boom fuels national record

An accelerating surge of institutional, commercial and industrial construction in Alberta in 2008 pushed non-residential construction investment across Canada to its sixth consecutive annual record, Statistics Canada reported Monday.

Blockbuster Video: “The Illusionist” top rental

Each one of these could be a potential reason to be in touch with your clients to promote your products and services.

This may seem a little abstract to you right now, but it is one of the keys to marketing success… the ability to see beyong the obvious and look for magical themes for yoru promotions.

For example:

Total smoke ban on Tories’ agenda – they want to ban smoking in all bars and restaurants. Sounds good to me! I am an ex-smoker and the thought of being able to go out to a bar or restaurant without having to smell or breath second hand smoke works for me.

Potential theme idea I could run: My 5 Year Anniversary and a BIG Thank You to the Tories! October 2001 I took the plunge and quit smoking… and haven’t looked back. I don’t miss the smell, taste, expense, or feeling – period. And in honor of the big smoke ban taking place in our fine city – I want to extend to you a special offer.

Bring in the coupon below, and for my 5th year smoke free you can buy one product (anyone of them in our showroom) and get a second one for only 5 CENTS! That’s right – a nickel sale. 5 cents for your second item… no catch as long as the second item is of equivalent or lesser value. Good for 5 days from today.

[I can say this: a guy I know is a VERY successful plastic surgeon runs nickel sales once or twice a year on plastic surgery procedures. While his competitors think he is crazy, This doc is the one laughing to the bank… consistently pulling in large 6 figure paydays when he runs a nickel sale. If it works for him – it will for you too.]

One other them idea I could run:

Good as Golden – Globes set stage for Oscar showdowns – “Meryl Streep won her sixth Golden Globe, this one as best actress in a musical or comedy for The Devil Wears Prada.”

Promotion: Let’s say I run a marketing consultation business…

My ad: Local Calgary Entrepreneur Challenges Local Business Owners with the Devilish Marketing Platinum Awards Ceremony. Announcing the first annual award for the most outlandish and daring marketing promotions in use by small businesses. If your marketing is “edgy” or is considered by many to be risqué… this is for you.

These are just off the cuff ideas – you would definitely put more time into your own. But the key is: look at what the media is talking about – and piggyback on their efforts.

Find a hot topic – write a related hot promotion – then make sure all your local media knows what you are doing ( as well as national and international media). If you do it right, you will get exposure and you will make more money.

I dare ya! Try it.

May
11

Success leaves clues… are you listening?

Why do so many people insist on reinventing the wheel?

You see it everywhere…

…wanna be entrepreneurs that start and struggle because they are too stuborn (or stupid) to go to the local library or book store.  Hidden away inside these 2 locations lies the secrets to massive success.  Formulas that anyone can copy with similar success, but few do. They think they are smarter… and can figure it out in their own… WHY?

…new realtors or mortgage brokers who take the training they need to get their license, then forget to actually talk to those in their field who ARE successful.  Ya think that maybe… just maybe, those who achieved the success you want may just have something to sdhare that will shortcut your success.  A small chance yes.

… the list could go on, but that is not my point.

My point is: FOLLOW THOSE WHO WENT BEFORE YOU!

It will save you time, money, and some serious heartache.

I am in reminiscing mode… starting with my twin daughters turning 9 soon… and ending with my memories of the one person in my University program that taught me something applicable to entrepreneurs and small business owners.

Not to say that my business degree from the University of Calgary (double minor in entrepreneurship and marketing) wasn’t helpful… just that most of it is targeted at corporations and management level employees.

But, there was one teacher there that taught me some of the most valuable life lessons I have ever learned.

Lessons that continue to push me forward, and continue to help me achieve breakthrough after breakthrough in my business.

It all started in my last year of my Commerce degree.

Shannon Goodspeed was my professor

for Sales and Marketing

Now, I will be the first to admit that I was lucky to even make it to the last year of this program. I was not an A student, nor was I head-deep in my books. Most of the time I was elbow deep in some cold beer, living in a house FULL of partiers and non-students (who couldn’t quite understand this studying thing. To them, studying all ended in grade 12 – earlier for a few of them)

I was fascinated by entrepreneurs (having grown up in an entrepreneurial family – which is another point I want to make later). I read inspiring stories of entrepreneurs. I tried my hand at a few gigs in high school.

Throughout University, I paid the bills and tuition by owning a College Pro Painters Franchise in my summers (making more in a few months than many people made in a year).

But when it came to “what do I do after I graduate?”… I was at a loss. I wanted to run my own business – but my parents (yes, the same ones who were entrepreneurs) pushed hard for me to take a corporate job.

To them, and I love them dearly, entrepreneurship was full of hard work and heart-ache… and they wanted me to have it “easier”.

To me – money spoke… still does.

Ms Goodspeed mentioned one class that she had worked for Hewlett Packard, and had loved their corporate culture. They were a people-focused company, with good values and exceptional products.

Not long after she mentioned this, I was looking at the job posting for new Commerce graduates (the big companies started their interviewing process months before the graduates were done classes).

There were 2 postings that caught my eye: Xerox and Hewlett Packard. Both had openings for corporate sales type positions… and both were offering top salary positions (the best salaries you could get as a new graduate were for technology related companies).

So I did what ever single person in Shannon’s class

SHOULD HAVE DONE…

I went and spoke with her.

She was very open to sharing her thoughts on my strengths and weaknesses, and how best to position those in the interviews that I would be going through.

She helped me understand critical things like:

- what the big corporations are looking for

- what is involved in a sales position for a large company like this

- how to prepare myself for the interviews

- what to say, do and ask the interviewers

- how to follow up with them

She handed me a formula for landing one of these highly coveted jobs.

Guess what?

No one else in her class took the time to ask her for ideas. No one else took the initiative to actually research the companies they were about to interview with.

Few of them were prepared for what was about to happen…

Xerox was the first to start conducting interviews.

So I went off and did my research on the company, the interviewers, past employees, trends, etc – just as Shannon told me to do.

Then I got real busy preparing myself.

I found my “interview song” which I listened to religiously before every interview (another tip from Shannon… my choice on the song… “Hit me with your best shot” by Pate Benetar was very fitting for interviewing). I listed out my strengths and my weaknesses – and prepared for how to address both sides of the coin. And every chance I got, I was in Shannon’s office letting her guide me down the right path.

Xerox had 320 some people apply for the spot, myself included.

Interview #1 – done. Passed to the next.

Test #1 – passed. Passed to the next.

Interview #2 – passed.

Test #2 – passed

And on and on this went.

If I recall right, there were 4 or 5 interviews and 2 or 3 tests I had to complete, which I did, and which put me in the top 3 list.

Then I blew it.

They called me to tell me I was not the one chosen. And I dropped it, planning to move on. Which I did. Later I heard that all they wanted from me at the time was one last call in to them telling them why their decision was the wrong one – and why I was the right one.

That was all it would have taken to land the top job at Xerox.

Moving on to Hewlett Packard – NEXT!

Now I was a kingpin of interviews and putting myself at the top of all those being interviewed. Hewlett Packard was similar, over 260 people applying for the position this time. And their process was just as intense.

5 or 6 face-to-face interviews, plus 1 or 2 paper tests.

This time I was funneled down to the final 5 (from 260).

This time I was NOT going to blow the deal.

I persisted. Another trip to Shannons office for final ideas to close the deal.

From there, I was off to my final interview.

And I NAILED IT!

Out of 260 candidates, I was chosen to work out of the Calgary office (interesting enough, at the time, there was no Calgary position… it was for Winnipeg… brrrrrrrrr. They actually created a spot for me in Calgary.)

As they say, the rest was history. I was treated like gold and shuttled off to Silicon Valley for training for 6 months. My long career at Hewlett Packard lasted a whopping 3 years – when I finally realized the big corporate world wasn’t for me – the entrepreneurial companies WERE for me.

Thank you Shannon Goodspeed!

The skills you taught me during these interviews continue to this day to drive me to greater heights, and greater sales.

And hopefully you took out some of these ideas she passed on to me to reach higher, achieve more, and stand out from the masses…

1) Find your BIG reason why – I had my big dream put on paper, the income I was to earn, and the lifestyle I was to enjoy. This dream was in front of me every single day during the interview process.

2) What’s your song? Mine was “Hit me with your best shot” and it STILL fires me up when I hear it. I become invincible listening to that song, and it worked like a charm for an instant confidence booster. Find the song that fires you up and listen to it before every sales call, and before any event where you need a “shot” of adrenaline.

3) You can never over-prepare for something like business. I spent hours and hours pouring over annual reports, newspaper articles, books and press releases – looking for hot buttons to bring up in the interview – and to show them I knew why I was there and who it was I was sitting across from.

4) Become part of the culture. The HP (and Xerox) executives who interviewed me felt like I was one of them. Why? Because I had spend hours and hours on the phone with their employees. I had invested hours of my time talking to EX-employees, finding out what they liked, and disliked about their old employer. I knew what it was like to work for them – long before I did.

5) Never assume you have the deal until it is in writing. In my graduating class, there was a significant number of fellow applications who felt it was owed to them to have a good job like this, paid the high salary like was offered, and to work in an environment like that. To them, they didn’t have to try as hard. To them, this Troy guy was not nearly as popular in the little “cliques” so he was not real competition. I was. And I beat every single one of them in the HP process… and I beat out 317 of them with Xerox – it was my own fault (assuming the interview process was over. It wasn’t. One more call would have closed the deal).

6) A lesson Shannon didn’t teach me – but as the end result of all this. If you have a dream (mine was running my own business), you can take side roads to get there – but never forget to come back to your dream and make it happen when you are ready. My listening to my parents delayed my entrepreneurial journey a few years – in the end I came out living my dream, and loving my life.

7) Be careful what the big dogs in education will do. After I had graduated, I heard that they laid off Shannon from the teaching program because she didn’t have a PHd. The BEST teacher they had – gone. The WORST of them – still there (hey, they have their PhD, they must be great teachers – right? Wrong.)

8) Last… when you have a proven system that is working for you – keep using it. Simple, but often ignored. Advertisements, web pages, sales letters – if they are working to the best of their ability, never switch them. You can try and improve them, but never stop them.

You can go it alone and figure it all out from scratch… or take years off the learning curve by copying the formulas others are willing to share.

I know the smartest path… I follow it… and recommend you do too!

May
08

Do 500 men love their wives (or Mothers)?

Do 500 men love their wives?

In 1934 a florist (B. Altman @ Company) ran an advertisement
that went like this:

“We believe there are 500 men in New York who love
their wives… and want to give them flowers for
Easter

So… we’ve provided 500 old-fashioned bouquets…
ready now and packed in beautiful boxes. They’re
just inside the Fifth Avenue entrance… all at one
price and that one price very easily to afford”
($2.50)

Simple?

Yes.

Successful?

500 bouquets sold in 3 hours = 170 PER HOUR!

So, yes.

The reason why this is mentioned here?

Could YOU not find a way to make this work?

Could YOU not make this work for a Mothers Day Promotion this weekend?

Or make that Mothers day promotion last for the month of May?

Or some variation of?

You are appealing to an upcoming holiday — one typically
not thought of by men that often as a reason to give
flowers. [hint: Mothers Day is THIS weekend  - GOOD reasons
to have a promotion]

You are appealing to the simple nature of men… make is
EASY to buy (packaging done – right inside the door – one
price – not expensive… all of these make it EASY to buy).

How could you run a special bundle promotion for Halloween
or thanksgiving?

Not hard to figure out is it?

“Thanks for being a great customer – - here is a special
offer just for you.  Offer good until midnight on
Mothers day.”

Think it through – and get your promotions going!

Troy

PS: The ad above was written by Ruth Packard – one of
histories greatest copywriters who understood the power of
simplicity and ease of order

PPS: We just wrapped up the first class of Sales Letter Success yesterday,
and you can get the recordings today.  Join us and learn how to craft
simple letters and marketing campaigns (like the one above) for your business…
creating cash on demand when you need it.  You get access to all the live calls,
PLUS all the recordings and bonuses.

Get signed up here: http://www.saleslettersuccess.com

One tip could give you a windfall like Kimberly…

“The Cash Flow Calendar program helped us make an easy $1268.20 on St Patrick’s day
for one of our businesses, and a $45,000 windfall in another.

This is the perfect solution for companies who want money making promotions done for them.

My highest recommendation!”

Kimberly Schick-Puddicombe
MomsDadsandKids.com

Get signed up here: http://www.saleslettersuccess.com

May
06

Casino’s near death experience

Tuesday morning. 8:03 am. Heading out the door for our 30 minute morning walk.

5 minutes from my house is an off leash area that dogs get to roam free in. Paralleling this long strip of green grass is a very busy road called Blackfoot trail, separated by a large brick wall.

Just as I let Casino off the leash, I turned my back for 2 seconds to wrap up his leash. There was a blur in front of me and I looked up to see Casino, my trusty marketing assistant and roving Husky reporter, take off in pursuit of a wild rabbit.

And Casino was on a mission to catch that rabbit.

Casino is a very good, well trained dog… but not this time.

Animal instinct kicked in and he was catching that rabbit. He ran faster than I had ever seen him run before.

Down the park, around the fence… and on to Blackfoot Trail, a 6 lane road… during rush hour!

I thought it was only cats that had 9 lives… now I know dogs do, too.

It’s amazing to me that rabbit and that dog both made it across that road, barely missing a whole bunch of fast moving cars, to continue the chase on the other side of the road. I screamed my fool head off… but he was dining on rabbit in his mind. They made it across the road, continued the chase through the warehouse parking lot across the road, around the back and gone from sight.

Catching a gap in the traffic, I ran across to see if I could find Casino. There wanders old Casino… looking a little tuckered out… but pretty happy with himself for the chase he gave. I said my peace and he knows he is in trouble.

Damn… that’s one lucky dog… and rabbit.

Casino... trusty marketing assistant and roving reporter

Casino... trusty marketing assistant and roving reporter